Bark App Fees & Pricing

I couldn't get the app to install on 1 of 2 child devices. support wasn't helpful. had to cancel trial. After getting it installed I still think this is a 2 star software. Setup is frustrating. Controls are difficult to understand. Monitoring is inefficient. I set bedtime schedule to all off and the device is still usable - even after setting downtime on at a cellular level. Unfortunately, I paid for the annual, but I can't use this as-is. Subscription canceled.

DO NOT WASTE YOUR MONEY!!! Bark has horrible customer service! They delivered the home device to a different address & REFUSED to refund my money & tried to force me to return item I have never received! Bark constantly sends bogus alerts & doesn't properly track info. They are horrible, look at how many parents say the same thing! I already spoke to Amy F in senior billing, Fin,Bladimir, & Franco all failed to resolve the issue. So don't lie & say billing will fix it, I have 11 emails proof!

Constantly disconnects, so hard to use. Nearly impossible to figure out how to cancel the subscription.

One star because I'm just trying to find my account and billing and even a.i. says it should be right there in the app but it's not. It's not user friendly, it's confusing and yet basic. The issue is that there are no options for account, no hamburger, nothing. It even removes the browser controls to open in browser. I had to use my laptop and in the customer service chat I wait hours and the message is never even looked at. That does not bode well.

Edit: dropping my rating another star. what am I even paying for at this point? We have to troubleshoot the connection to bark on my daughter's phone at least twice a week. It keeps saying she needs to update the app in my app, but hers shows it's the latest version. If you are going to charge so much for a service, it should WORK. Bark is great, when it works (which is less often than when it doesn't). it is constantly losing connection to my kids' phones, which totally defeats the purpose.

good luck trying to use the phone with any other provider. I was able to cancel service, but now there is no way to unlock the phone and switch to another provider. I was sitting in a chat for 30 plus minutes just to be told someone else will have to reach out to assist. This exact thing has happened to me twice over a several days span and no resolution. I now own a device that is completely useless unless I reactive Bark and pay over $40 a month for service.

location feature only worked during free trial. then it quit working

very glitchy, this app does not give real-time location, it's also very glitchy and will say that my son location will be in multiple places when he's actually sitting next to me. unreliable and untrustworthy, do not recommend. less expensive just put them on your family plan.

You can only try it for seven days for free but make sure you show us how to make you pay for it immediately. my child's safety is VERY important but 7 days really shows nothing and then its Uber expensive after that. enjoy... im deleting

It caused my child's phone to malfunction. wouldn't let her use any apps and had to be Uninstalled to get the phone to work again. AND after I went through their app to speak to someone to have the subscription canceled Google play reinstated the subscription, charged my card, and has refused to refund my money.